Terms of Service

Last updated 17 September 2026

Who these terms cover

Anyone requesting a quote from Rodent Control Victoria, or booking rodent treatment, proofing, dead rodent removal or a commercial program in Victoria, agrees to these conditions by making the booking.

Your statutory rights under the Australian Consumer Law are not limited by anything written here.

Pricing

Website prices are entry points on our price list, so each is labelled "from". The final figure depends on the size of the home, the rodents involved and how many gaps get sealed.

• You receive a written quote before any work
• Quotes rely on your description and our own inspection
• Anything unexpected is explained and agreed before extra work goes ahead
• Callouts cost nothing across Victoria
• GST is included

Inspections

An inspection with a written report is priced from $129. If you book treatment from that inspection, the inspection price is credited to the treatment.

Appointments

Jobs are booked Monday to Sunday, and a same day visit is often possible when the schedule allows. Arrival windows are estimates and we phone ahead if running late.

Changing or cancelling? An early heads up helps us fit in other customers.

Bait stations and safety

To treat safely and effectively we ask you to:

• Tell us about children, pets, livestock and anyone with health conditions before we treat
• Leave bait stations where we place them, and do not open, move or refill them
• Give us access to the roof void, subfloor and outbuildings where agreed
• Store food securely and follow the hygiene advice in your report

Bait is only ever placed inside lockable, tamper-resistant stations, using APVMA registered products as labelled.

Dead rodents and odour

Any baiting can result in a rodent dying somewhere we cannot reach, such as inside a wall. If that happens, dead rodent removal is available from $149. Patching plaster after a wall access is not included.

Warranty

Sealed entry points carry a 12-month written warranty. Should rodents use one of them in that period, we repair it free.

The warranty does not cover treatment only visits, new gaps created by building work, storm damage or other trades, or entry points you chose not to have sealed. Those are quoted before any work.

Commercial programs

Commercial programs are agreed in writing, including the number of stations, visit frequency and price per visit.

Payment

Home jobs are settled on completion and need no upfront deposit. Pay by bank transfer, card or cash.

Liability

Our technicians work with proper care and skill, backed by consumer guarantees that the Australian Consumer Law does not allow us to exclude.

To the extent permitted by law, we are not liable for rodent damage that existed before we arrived, or for issues caused when our advice or label directions are ignored.

Getting in touch

Queries about these conditions, or concerns about a job, can go to info@rodentcontrolvictoria.com.au or 0435 073 966, and we will sort them out with you.

Updates

We may amend these conditions over time. Whatever version is online when you book governs your job.